Each month, the LiveHelpNow Challenge ranks our top 100 providers of superior customer service. These rankings are data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.

Northwestern Rural Electric Cooperative, Inc.

Power & Utilities

On May 11, 1935, President Franklin D. Roosevelt established the Rural Electrification Administration, for the sole purpose of electrifying rural America. With financial support and technical assistance from the REA, rural residents came together to form electric cooperatives. Northwestern REC was organized by local farmers and other rural folks in 1935 and incorporated on February 13, 1936 - the first electric distribution cooperative in Pennsylvania. First energized on May 19, 1937, Northwestern REC now serves 20,000 members in Crawford, Erie, Venango, Mercer and Warren Counties in Pennsylvania. Owned by those it serves, Northwestern REC operates under the seven basic cooperative principles: Democratic Control - one membership, one vote Open Membership Limited Return on Investment Return of Margins to Owner-Members Continuing Education Cooperation Among Cooperatives Concern for the Community

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February 2023