Each month, the LiveHelpNow Challenge ranks our top 100 providers of superior customer service. These rankings are data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.

Essential Resources


Essential Resources is a New Zealand business born over 20 years ago. Founder-family pair, Nicola Smith and Geraldine Sloane, were busy enough with full-time jobs and 6 children under 10 between them, but they couldn’t help but notice that their children’s teachers were quite busy too. They quickly made it their mission to help teachers support and inspire a lifelong love of learning, all from Nicola’s kitchen table. They set out on their exciting journey creating resources across the curriculum. As time progressed, the Essential Resources team worked hard to become the ‘go to’ place for teachers to find innovative, inspiring resources. Today, we are proud to say, our publications are used around the world as well as throughout Australasia with 90% of NZ and 50% of Australian schools using them every day. Essential Resources believes education opens the door to a world of opportunities. Teachers need engaging, relevant and time-saving solutions to facilitate a great education. Giving teachers their time back allows them to spend more quality time teaching and guiding students through a task, through the week and through their time at school. Nicola’s mantra is “We literally live, eat, breathe, sleep and dream about making teachers’ working lives easier”. Our team achieves this with the support of our valued team of educators, editors, designers and web developers as they engage with experts throughout the world to gain insight as to how we can make educators working lives easier. We provide teaching tools in a range of flexible formats to ensure it is fit for purpose at a teacher, department, school and government level.

LiveHelpNow Challenge Awards:

February 2021

August 2020